Terms of service

Welcome to Devnix! These Terms & Conditions govern your access to and use of our website, online store, and related services. By visiting our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions and any applicable policies referenced on this page.

At Devnix, we aim to provide customers with a convenient, transparent, and reliable online shopping experience for pet supplies. Please read these terms carefully before using our website or placing an order.

If you do not agree with these Terms & Conditions, please discontinue using our website where appropriate.

These terms are intended to operate alongside applicable Brazilian laws and regulations. Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be waived.

2. About Our Store

Devnix is an online store specializing in pet supplies and related products intended to support the everyday needs of pets and their owners.

Our store contact information is provided below:

  • Trade Name: Devnix

  • Email: jeeali5422@gmail.com

  • Phone: +55 99981-346787

  • Business Address: Av. Roseana Sarney - Centro, Lago da Pedra - MA, 65715-000, Brazil

Throughout these Terms & Conditions, the words “we,” “us,” and “our” refer to Devnix. The words “you,” “your,” and “customer” refer to anyone accessing our website or purchasing products from our store.

3. Eligibility and Website Use

By using the Devnix website, you confirm that you are legally permitted to use the website and enter into the relevant purchase transaction under applicable law.

If you are not legally able to enter into a purchase transaction independently, you must use the website with the involvement of a parent, guardian, or other legally authorized person, as required by law.

You agree to use our website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation, security, or availability of our services.

You must not use our website to engage in fraudulent activity, submit false information, distribute malicious software, attempt unauthorized access, or interfere with the shopping experience of other users.

4. Products and Descriptions

At Devnix, we aim to provide clear and accurate information about the pet supplies available in our online store.

Product listings may include descriptions, photographs, measurements, materials, features, and usage information to help customers make informed purchasing decisions.

We make reasonable efforts to display products accurately. However, certain differences may occur because of screen settings, lighting, photography, product variations, or manufacturer updates.

Customers should review product descriptions and specifications carefully before placing an order.

Product availability may change without notice. Where a product becomes unavailable after an order has been placed, we will take appropriate steps to address the situation in accordance with applicable law.

Nothing in this section limits any mandatory consumer rights relating to product descriptions, defects, conformity, or product safety.

5. Pricing and Product Availability

Prices for products offered by Devnix are displayed on our website and may change from time to time.

The applicable price for an order will be the price presented during checkout and confirmed in the order details, subject to corrections permitted by applicable law.

We aim to ensure that product prices and descriptions are accurate. If a significant error is identified, we may contact the customer to explain the issue and discuss an appropriate resolution consistent with applicable law.

We reserve the right to discontinue products, update product information, or change our product selection as needed.

Any such changes will not remove rights that customers have already acquired under applicable law.

6. Orders and Acceptance

When you place an order through Devnix, you are submitting a purchase request for the selected products.

To help us process your order, you must provide accurate and complete information, including your name, delivery address, and valid contact details.

After receiving an order, we may review the submitted information to verify that it is complete and suitable for processing.

An order confirmation may acknowledge receipt of your order without necessarily confirming final acceptance in every circumstance. If we cannot fulfill an order, we will take appropriate steps to inform you and resolve the matter in accordance with applicable law.

We may need to contact you to clarify delivery details or confirm information related to your purchase.

Please review your order details carefully before submitting your purchase.

7. Payment Terms

Devnix currently accepts Cash on Delivery (COD) only.

Under this arrangement, customers pay for their orders when the package is delivered, according to the applicable delivery procedures.

Customers are responsible for ensuring that the confirmed payment amount is available when the order arrives.

Our website does not currently require online credit or debit card payment for orders placed using our Cash on Delivery arrangement.

The amount due will be based on the applicable order total displayed at checkout and confirmed in the order details.

If you have questions about payment arrangements, please contact our customer support team before placing your order.

8. Shipping and Delivery

Devnix offers free standard shipping on orders.

Our standard delivery schedule is as follows:

  • Order Handling Time: 1–2 business days.

  • Shipping Transit Time: 3–5 business days.

  • Estimated Total Delivery Time: 5–8 business days.

  • Standard Shipping Cost: Free.

The total delivery estimate includes the expected handling and transit periods. Actual delivery times may vary depending on the destination, carrier operations, public holidays, weather conditions, address accuracy, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error in your delivery information, please contact Devnix as soon as possible. We will do our best to assist with corrections before dispatch, although changes cannot be guaranteed once an order has shipped.

Any delivery estimate provided by Devnix is an estimate rather than a guarantee of delivery on a particular date, except where applicable law provides otherwise.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact Devnix as soon as possible at jeeali5422@gmail.com.

We will review your request based on the current order status. Changes may not be possible once an order has been processed, packed, or dispatched.

Please do not assume that an order has been cancelled until you receive confirmation where confirmation is applicable.

Nothing in this section limits any cancellation, withdrawal, or other rights granted to consumers under applicable Brazilian law.

10. Returns and Refunds

At Devnix, we aim to provide a fair and transparent process for handling eligible returns and refunds.

Our standard store policy provides:

  • Return and Refund Period: 14 business days for eligible purchases, subject to applicable policy terms and mandatory legal rights.

  • Return Shipping: Free for eligible returns.

  • Refund Processing Time: Generally within 3 business days after the return has been received and approved.

Customers should contact us before returning a product so we can provide the appropriate instructions.

When requesting a return, please include your order number, the product details, and a description of the reason for your request.

Products may be subject to applicable return conditions, but those conditions will not restrict any mandatory consumer rights under Brazilian law.

Because Devnix accepts Cash on Delivery only, our customer support team will explain the applicable refund arrangement if a refund is approved.

For complete information, please review our Return & Refund Policy.

11. Customer Responsibilities

When using the Devnix website or placing an order, you agree to:

  • Provide accurate and complete contact and delivery information.

  • Review product descriptions and specifications before purchasing.

  • Ensure that an appropriate recipient is available to receive a delivery.

  • Pay the confirmed amount under the applicable Cash on Delivery arrangement.

  • Use our website only for lawful purposes.

  • Avoid submitting false, misleading, or fraudulent orders.

  • Respect the rights and interests of other customers and our business.

  • Contact our support team promptly when an order-related issue arises.

Customers are also responsible for selecting pet products appropriate to their animals' needs and following relevant product instructions.

12. Pet Product Use and Safety

Pet products should be selected according to the animal's size, age, behavior, and individual requirements.

At Devnix, we encourage customers to read product descriptions, labels, warnings, and instructions before using any item purchased from our store.

Some toys, accessories, grooming items, and other pet products may require supervision during use.

Customers should discontinue using a product if it appears damaged or presents a potential safety concern.

Product information provided through our website is intended to help customers understand the products offered. It does not replace professional veterinary advice where such advice is necessary.

Nothing in these terms excludes or limits any applicable legal responsibility for product safety or defects.

13. Intellectual Property

Unless otherwise indicated, content presented on the Devnix website, including store branding, text, graphics, design elements, and other original materials, may be protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit protected website content without the necessary permission, except where such use is permitted by law.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners.

14. Third-Party Services and Links

Our website may use or link to third-party services that help us operate our online store, process orders, arrange delivery, or provide other functionality.

These third-party services may operate under their own terms, privacy policies, and service conditions.

Devnix does not control independent third-party websites and is not responsible for their separate content or privacy practices, except where responsibility is imposed by applicable law.

Customers should review relevant third-party terms and privacy policies when using external services.

15. Privacy and Personal Information

Devnix respects customer privacy and aims to handle personal information responsibly.

Information collected through our website may be used to process orders, arrange deliveries, manage customer service requests, administer returns and refunds, maintain business records, and fulfill applicable legal obligations.

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be handled as described in that policy, subject to any consent requirements and rights provided by applicable law.

For questions about personal information or privacy rights, please contact us at jeeali5422@gmail.com.

16. Website Availability and Technical Issues

We aim to keep the Devnix website accessible and functioning properly. However, uninterrupted access cannot be guaranteed at all times.

Temporary interruptions may occur because of maintenance, software updates, technical problems, network failures, or circumstances affecting our website platform or service providers.

We may update, maintain, or modify website features when reasonably necessary to operate our business.

Nothing in this section excludes liability that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Devnix is not responsible for losses arising solely from circumstances beyond our reasonable control, such as certain carrier disruptions, external network failures, or temporary third-party service interruptions.

However, nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law.

These terms do not remove any mandatory consumer rights, statutory guarantees, or remedies available under Brazilian law.

Customers should contact our support team if they experience a problem with a product, order, delivery, or other aspect of our service so that we can review the situation.

18. Indemnification

To the extent permitted by applicable law, you are responsible for losses directly caused by your unlawful use of the Devnix website, fraudulent activity, or intentional violation of these Terms & Conditions.

Nothing in this section requires consumers to waive mandatory legal rights or assume liability that cannot lawfully be imposed on them.

19. Governing Law and Consumer Rights

These Terms & Conditions are intended to operate in accordance with applicable Brazilian laws and regulations.

Mandatory consumer protections, including applicable rights under Brazil's Consumer Defense Code and relevant e-commerce rules, remain in effect.

Nothing in these terms is intended to deprive consumers of legal protections or access to competent authorities and courts where provided by law.

Where a provision of these terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

20. Changes to These Terms & Conditions

Devnix may update these Terms & Conditions from time to time to reflect changes in our business practices, products, website features, or legal obligations.

Updated terms will be published on this page, with the last-updated date revised where appropriate.

Changes will apply as permitted by applicable law. Where additional notice or consent is legally required, we will take the appropriate steps.

We encourage customers to review this page periodically.

21. Contact Information

If you have questions about these Terms & Conditions, our products, payment methods, shipping procedures, or store policies, please contact Devnix using the information below.

Trade Name: Devnix

Email: jeeali5422@gmail.com

Phone: +55 99981-346787

Business Address: Av. Roseana Sarney - Centro, Lago da Pedra - MA, 65715-000, Brazil.

We will do our best to provide helpful information and address your concerns as promptly as possible.

22. Final Agreement

By accessing or using the Devnix website, you acknowledge that you have had the opportunity to review these Terms & Conditions and the related store policies.

These terms should be read together with our Privacy Policy, Payment Policy, Shipping Policy, Return & Refund Policy, and other applicable store policies.

At Devnix, we are committed to providing a convenient, transparent, and customer-focused shopping experience for pet owners.

Thank you for choosing Devnix for your pet supply needs.

Devnix – Thoughtful Supplies for Your Beloved Pets.