Shipping policy

Welcome to Devnix! We are committed to providing our customers with a convenient, transparent, and reliable shopping experience when purchasing pet supplies through our online store.

This Shipping Policy explains how we process orders, prepare products for shipment, arrange delivery, and assist customers with shipping-related questions.

At Devnix, we understand that receiving your order on time is important. We aim to process orders efficiently, provide clear delivery estimates, and keep our customers informed throughout the shipping process.

By placing an order through our website, you acknowledge that you have reviewed this Shipping Policy. This policy operates alongside our other store policies and applicable consumer protection laws.

2. Free Shipping

At Devnix, we offer free standard shipping on orders.

Our goal is to make shopping for pet supplies convenient and straightforward by eliminating standard shipping charges for eligible purchases.

The standard shipping cost for eligible orders is free. Any other charges that may legally apply to a particular transaction will be communicated where required before the order is completed.

We encourage customers to review their order details and shipping information carefully before submitting a purchase.

3. Order Processing and Handling Time

Orders placed through Devnix generally require 1–2 business days for handling and processing.

During this period, we prepare your order for shipment and complete the necessary processing activities.

Order handling may include:

  • Reviewing the order details.

  • Confirming the shipping information.

  • Preparing the purchased products.

  • Coordinating shipment with the relevant fulfillment or delivery provider.

  • Preparing the package for dispatch.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders placed during weekends or public holidays may begin processing on the next business day.

Although we aim to process orders within the stated timeframe, additional time may occasionally be required because of unusually high order volumes, product availability, or other operational circumstances.

4. Shipping Transit Time

After your order has been processed and dispatched, the estimated shipping transit time is 3–5 business days.

Transit time refers to the period during which the package travels through the shipping and delivery network toward the destination address.

Actual transit times may vary depending on the destination, carrier operations, public holidays, weather conditions, transportation disruptions, or other circumstances beyond our control.

At Devnix, we work toward providing a smooth delivery experience, but transit estimates should not be interpreted as a guarantee of delivery on a particular date unless expressly required by applicable law.

5. Estimated Total Delivery Time

Our standard estimated delivery schedule is as follows:

  • Order Handling Time: 1–2 business days.

  • Shipping Transit Time: 3–5 business days.

  • Estimated Total Delivery Time: 5–8 business days.

  • Shipping Cost: Free standard shipping.

The estimated total delivery time is calculated from the handling and transit periods. Actual delivery may take longer in certain circumstances.

For example, public holidays, carrier delays, inaccurate address information, severe weather, or other unexpected events may affect the delivery schedule.

We recommend providing complete and accurate shipping details during checkout to help prevent unnecessary delays.

6. Shipping Destinations

Devnix is based in Brazil and serves customers through its online store.

Shipping availability depends on the destinations supported by our current fulfillment and delivery arrangements. Customers should confirm that their delivery address can be served before completing an order.

If a destination cannot be serviced or a delivery issue arises after an order has been placed, we will review the situation and communicate the available options in accordance with applicable law.

Please ensure that your shipping address is complete, accurate, and accessible to the delivery provider.

7. Order Confirmation

After placing an order with Devnix, please review your order confirmation and retain the relevant details for your records.

Your confirmation may include information such as:

  • The products ordered.

  • The order number.

  • The shipping address.

  • The contact details provided at checkout.

  • The applicable order total.

  • The selected payment method.

If you notice an error in your shipping information, please contact us as soon as possible.

We will do our best to assist with corrections before dispatch. However, changes cannot always be made once a package has entered the shipping network.

8. Cash on Delivery

Devnix currently accepts Cash on Delivery (COD) only.

Under this payment arrangement, customers pay for their orders when the package is delivered, according to the applicable delivery procedures.

Please ensure that you or an appropriate recipient is available to receive the package and complete the required payment.

Before placing an order, review the products, quantities, delivery address, and order total carefully.

If you have questions about our Cash on Delivery arrangements, please contact our customer support team.

9. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information when placing an order with Devnix.

Please verify the following details before submitting your purchase:

  • Full recipient name.

  • Street name and building number, where applicable.

  • City and state.

  • Postal code.

  • Valid telephone number.

  • Any additional information needed to locate the delivery address.

Incomplete or incorrect information may cause delivery delays or unsuccessful delivery attempts.

If you discover an error after placing an order, contact us promptly at jeeali5422@gmail.com.

We will try to help correct the information if the order has not yet been dispatched. Once the package has shipped, changes may depend on the delivery provider's procedures.

10. Delivery Attempts and Receiving Your Package

Please ensure that someone is available at the delivery address to receive the package when it arrives.

Because Devnix accepts Cash on Delivery, the recipient should also be prepared to complete the required payment upon delivery.

If no one is available, the address cannot be located, or another delivery difficulty occurs, the carrier may follow its applicable procedures for additional delivery attempts or return the package.

If you receive a delivery notification or the carrier contacts you regarding your package, please follow the instructions provided.

If you need assistance, contact our support team with your order details.

11. Delayed Shipments

Although Devnix aims to meet the estimated delivery timeframe of 5–8 business days, delays may occasionally occur.

Possible causes include:

  • Public holidays.

  • Severe weather conditions.

  • Transportation or carrier disruptions.

  • Incorrect or incomplete delivery information.

  • High shipping volumes.

  • Operational issues affecting fulfillment or delivery providers.

  • Other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can review the situation.

We will make reasonable efforts to help identify the issue and explain the available next steps.

Nothing in this policy removes any legal rights you may have if a delivery is delayed or an order is not fulfilled as required by applicable law.

12. Lost or Missing Packages

If you believe your package has been lost or has not arrived, please contact Devnix at jeeali5422@gmail.com or call +55 99981-346787.

When contacting us, please provide:

  • Your full name.

  • Your order number.

  • Your delivery address.

  • The date you placed the order.

  • Any relevant delivery notifications or information you have received.

We will review the information and, where appropriate, coordinate with the relevant fulfillment or delivery provider to investigate the issue.

If a package is confirmed lost or the order cannot be fulfilled, we will work toward an appropriate resolution in accordance with our store policies and applicable law.

13. Damaged Packages or Incorrect Items

At Devnix, we want customers to receive the products they ordered in satisfactory condition.

If your package arrives visibly damaged, or if you receive an incorrect product, please contact our customer support team as soon as reasonably possible.

To help us review the issue, please provide your order number and, if available, photographs showing the packaging and the affected product.

We will assess the information and explain the appropriate next steps under our Return & Refund Policy and applicable consumer protection requirements.

Please retain relevant packaging and order information until the issue has been reviewed, where reasonably possible.

14. Order Changes and Cancellations

If you need to change your shipping address, modify an order, or request a cancellation, please contact Devnix as soon as possible.

We will review the request based on the current processing status.

Address changes, product modifications, and cancellations may not be possible after an order has been processed or dispatched.

However, nothing in this section limits any cancellation or withdrawal rights available under applicable Brazilian law.

Please wait for confirmation where applicable before assuming that a requested change or cancellation has been completed.

15. Returns and Refunds

Devnix provides free returns for eligible orders under our Return & Refund Policy.

Our standard return and refund terms include:

  • Return and Refund Period: 14 business days for eligible purchases, subject to applicable policy terms and mandatory legal rights.

  • Return Shipping: Free for eligible returns.

  • Refund Processing Time: Generally within 3 business days after the return has been received and approved, where applicable.

If you need to return a product, please contact us before sending it back so we can provide the correct instructions.

Because our accepted payment method is Cash on Delivery, our team will explain the applicable refund arrangements if your request is approved.

For complete information, please review our Return & Refund Policy.

16. Shipping Updates and Customer Support

If you have questions about your order, shipping schedule, delivery address, or a delayed package, the Devnix customer support team is available to assist you.

When contacting us, please include your order number and a brief explanation of your concern. Providing accurate information helps us identify your order and respond more efficiently.

You can contact us using the details below:

Email: jeeali5422@gmail.com

Phone: +55 99981-346787

We aim to respond to customer inquiries as promptly as possible.

17. Circumstances Beyond Our Control

Certain events outside our reasonable control may affect order processing or delivery, including severe weather, natural disasters, transportation interruptions, public emergencies, or significant carrier disruptions.

When such circumstances occur, Devnix will make reasonable efforts to provide assistance and communicate relevant information where appropriate.

Delivery estimates may be affected by these events. However, this section does not exclude any responsibility or remedy that cannot legally be excluded under applicable law.

18. Changes to This Shipping Policy

Devnix may update this Shipping Policy from time to time to reflect changes in our shipping procedures, fulfillment arrangements, delivery providers, or applicable legal requirements.

Any updated version will be published on this page, and the last-updated date will be revised where appropriate.

We encourage customers to review this page periodically to remain informed about our current shipping procedures.

Updates will not remove rights that customers have already acquired under applicable law.

19. Contact Information

If you have questions about this Shipping Policy or need assistance with a delivery, please contact Devnix using the following details.

Trade Name: Devnix

Email: jeeali5422@gmail.com

Phone: +55 99981-346787

Business Address: Av. Roseana Sarney - Centro, Lago da Pedra - MA, 65715-000, Brazil.

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

20. Our Commitment to Customers

At Devnix, we understand that a convenient shopping experience includes clear delivery information, transparent shipping policies, and helpful customer service.

We aim to process orders efficiently, offer free standard shipping, and provide realistic delivery estimates so customers know what to expect when purchasing pet supplies from our store.

We appreciate the trust our customers place in Devnix and will continue striving to make every stage of the shopping experience as straightforward as possible.

Thank you for choosing Devnix for your pet supply needs.