Privacy policy

Welcome to Devnix. We respect your privacy and are committed to protecting the personal information you share when visiting our website, browsing our products, or placing an order.

This Privacy Policy explains how Devnix collects, uses, stores, processes, and protects personal information when you interact with our online store and services.

Our store specializes in pet supplies, and we aim to provide customers with a convenient and trustworthy shopping experience while handling their information responsibly.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular type of data processing, we will seek that consent in accordance with applicable law.

Devnix aims to handle personal information transparently and in accordance with applicable privacy and data protection laws, including Brazil's Lei Geral de Proteção de Dados Pessoais (LGPD), where applicable.

2. Information We Collect

When you visit or shop at Devnix, we may collect different types of information depending on how you interact with our website.

2.1 Personal Information You Provide

When placing an order, contacting our customer support team, or submitting information through our website, you may provide:

  • Full name.

  • Shipping and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Information you include in messages sent to our support team.

  • Other information reasonably necessary to process and manage your request.

We collect only the information reasonably necessary for the relevant business purpose, subject to applicable legal requirements.

2.2 Order Information

When you place an order with Devnix, we may collect and maintain information about the products purchased, order quantities, order value, order status, shipping details, and customer communications related to that purchase.

This information helps us process orders, coordinate delivery, respond to questions, manage returns, and maintain appropriate business records.

2.3 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically by our website platform, hosting services, or other technologies used to operate the store.

Depending on the technologies enabled, this information may include:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Pages visited and interactions with the website.

  • Referring website or source.

  • Approximate location inferred from technical information.

  • Website performance and diagnostic information.

This information may help us maintain website security, understand website usage, troubleshoot technical issues, and improve the shopping experience.

2.4 Communication Information

If you contact Devnix by email, telephone, or another available communication channel, we may retain the information you provide so that we can respond to your inquiry and maintain appropriate customer service records.

Please avoid sending sensitive personal information unless it is genuinely necessary for your request.

3. How We Use Your Information

Devnix may use personal information for the following purposes:

3.1 Processing and Managing Orders

We use relevant customer and order information to receive, review, process, and manage purchases made through our website.

3.2 Arranging Shipping and Delivery

We use shipping details and contact information to arrange delivery, communicate relevant order updates, and help resolve delivery-related issues.

3.3 Managing Cash on Delivery Payments

Devnix currently accepts Cash on Delivery (COD) as its payment method.

We may use the information associated with your order to confirm order details, coordinate delivery, and maintain records relating to the applicable payment arrangement.

We do not require customers to submit online credit or debit card details for purchases when using our current Cash on Delivery arrangement.

3.4 Providing Customer Support

We use relevant information to respond to questions about products, orders, delivery, payment arrangements, returns, and refunds.

3.5 Processing Returns and Refunds

Where applicable, we use order information and customer communications to assess return requests, manage eligible returns, and coordinate refunds.

3.6 Improving Our Website and Services

We may use permitted technical and usage information to understand how visitors interact with our website, improve product presentation, identify technical problems, and enhance website performance.

3.7 Preventing Fraud and Protecting Our Business

We may process relevant information to identify suspicious activity, protect our website, investigate potential misuse, and safeguard customers and our business, subject to applicable law.

3.8 Meeting Legal Obligations

We may use or retain information when necessary to comply with legal obligations, respond to lawful requests, maintain required records, or establish, exercise, or defend legal claims.

4. Cash on Delivery and Payment Information

At Devnix, Cash on Delivery is our currently accepted payment method.

When you place an order, we may process the personal information needed to confirm your purchase, arrange delivery, and manage the payment due upon receipt of your package.

Because we do not currently require online card payments for our Cash on Delivery orders, customers do not need to provide credit or debit card details to complete a purchase using this method.

However, relevant order and payment-status information may be maintained for accounting, customer service, dispute resolution, and other legitimate business purposes, where permitted by law.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, local storage, and similar technologies to support website functionality and improve the shopping experience.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on the technologies enabled on Devnix, these technologies may be used to:

  • Keep essential website features functioning.

  • Remember certain website preferences.

  • Support shopping cart functionality.

  • Understand website traffic and performance.

  • Measure marketing effectiveness, where applicable.

  • Help protect the website against suspicious activity.

Some cookies may be provided by third-party services integrated into our website.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies. You may also be able to manage cookies through your browser settings or the cookie controls provided on our website.

Disabling certain cookies may affect some website features.

6. How We Share Personal Information

Devnix does not treat customer personal information as a commodity. We may share relevant information with trusted third parties when reasonably necessary to operate our business, provide services, or comply with legal obligations.

Depending on the circumstances, these parties may include:

6.1 Shopify and Website Service Providers

Our online store is operated using Shopify. Shopify and other technology providers may process certain information to host, maintain, secure, and operate our website and related services.

6.2 Shipping and Delivery Providers

We may share your name, delivery address, telephone number, and relevant order information with shipping companies, delivery providers, or fulfillment partners so that your order can be delivered.

6.3 Customer Support and Operational Providers

We may use service providers to help manage customer inquiries, maintain records, provide technical support, or perform other necessary business functions.

6.4 Analytics and Marketing Providers

Where applicable, we may share certain information with analytics or advertising providers to understand website performance or measure marketing activities, subject to relevant privacy requirements and consent obligations.

6.5 Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, including in response to valid legal requests or when necessary to protect our legal rights, customers, or business.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

7. International Data Transfers

Some of the service providers used by Devnix, including technology providers, may process or store personal information outside the Brazilian state or country in which the customer resides.

Where personal information is transferred internationally, we aim to ensure that the transfer complies with applicable data protection requirements, including relevant LGPD provisions and safeguards where required.

The protections applicable to information may depend on the service provider, the destination country, the purpose of processing, and the legal arrangements governing the transfer.

8. Data Retention

Devnix retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information.

  • The purpose for which it was collected.

  • Whether an order or customer inquiry remains active.

  • Applicable tax, accounting, and business recordkeeping requirements.

  • The need to resolve disputes or protect legal rights.

  • Applicable data protection obligations.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

9. Data Security

Protecting customer information is important to Devnix. We aim to use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, service-provider safeguards, appropriate account security practices, and other protections suitable for the information we handle.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their devices, email accounts, and personal information when using the internet.

If a personal data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. Your Privacy Rights Under Brazilian Law

Depending on the circumstances and applicable law, individuals may have rights concerning their personal information under Brazil's General Data Protection Law, known as the LGPD.

These rights may include:

  • Confirmation of Processing: Request confirmation of whether personal information is being processed.

  • Access: Request access to personal information processed about you.

  • Correction: Request correction of incomplete, inaccurate, or outdated information.

  • Anonymization, Blocking, or Deletion: Request these measures for certain unnecessary, excessive, or unlawfully processed information, where legally applicable.

  • Data Portability: Request portability of personal information where applicable legal requirements and regulations permit.

  • Information About Sharing: Request information about public and private entities with which your information has been shared, subject to applicable law.

  • Information About Consent: Obtain information about the consequences of refusing consent where processing depends on consent.

  • Withdrawal of Consent: Withdraw consent where consent is the applicable legal basis for processing.

  • Review of Certain Decisions: Request review of decisions made solely through automated processing that affect your interests, where provided by law.

  • Complaint to the Competent Authority: Submit a complaint to the relevant data protection authority, where appropriate.

These rights are subject to applicable legal conditions and exceptions. For example, certain information may need to be retained to comply with legal obligations or establish, exercise, or defend legal claims.

To exercise an applicable privacy right, please contact us using the contact information provided below.

11. Children's Privacy

The website operated by Devnix is intended for individuals who are legally able to make purchases or who use the website with appropriate parental or guardian involvement, as required by applicable law.

We do not knowingly seek to collect children's personal information in violation of applicable legal requirements.

If you believe that a child has provided personal information to us in circumstances that violate applicable law, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

These third parties may have their own privacy policies and data handling practices. Devnix does not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

This Privacy Policy applies to information handled by Devnix in connection with our own website and services, subject to the roles and responsibilities of the relevant service providers.

13. Marketing Communications

If Devnix offers marketing communications, we will handle related personal information in accordance with applicable law.

Where consent is required, we will obtain the appropriate consent before sending marketing communications.

If you receive marketing emails from us, you may unsubscribe using the instructions included in the message, where available. Even if you opt out of marketing communications, we may still send essential messages relating to orders, delivery, customer service, or other necessary transactions.

We aim to respect your communication preferences and applicable privacy rights.

14. Changes to This Privacy Policy

Devnix may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or applicable laws.

When changes are made, we will publish the updated policy on this page and revise the “Last Updated” date where appropriate.

If a change requires additional notice or consent under applicable law, we will take the appropriate steps.

We encourage customers to review this page periodically to remain informed about how their information is handled.

15. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Devnix using the details below.

Trade Name: Devnix

Email: jeeali5422@gmail.com

Phone: +55 99981-346787

Business Address: Av. Roseana Sarney - Centro, Lago da Pedra - MA, 65715-000, Brazil.

Please describe your request clearly so we can understand your concern and determine the appropriate next steps. We may need to verify your identity before responding to certain requests to help protect your personal information.

We will handle privacy requests in accordance with applicable legal requirements.

16. Our Commitment to Your Privacy

At Devnix, we understand that customers trust us with information needed to complete their purchases and receive their orders. We take this responsibility seriously and aim to handle personal information with care, transparency, and respect.

Our goal is to provide a convenient online shopping experience while maintaining appropriate safeguards and honoring applicable privacy rights.

Thank you for trusting Devnix with your pet supply shopping needs. We appreciate your confidence in our store and remain committed to treating your personal information responsibly.